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Housing and homelessness support

Citizens Advice

Citizens Advice aims to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives. It provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. Citizens Advice values diversity, promotes equality and challenges discrimination.

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National phone service | England: 03444 111 444 | Wales: 03444 77 20 20

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Housing issues will always arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can't cope with your mortgage payments. These links to Citizens Advice pages you can find information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.

Finding a place to live | Citizens Advice

Finding accommodation
Housing options for people leaving the Armed Forces, veterans and their families
Information for people who are about to leave the armed forces
Squatting
National Homelessness Advice Service (NHAS) information

Renting privately | Citizens Advice

Before you start your tenancy
During your tenancy
At the end of your tenancy

Renting a home | Citizens Advice

National Homelessness Advice Service (NHAS) information
Renting from a private landlord
Renting from a social housing landlord
Repossession by your landlord's mortgage lender
Student housing
Subletting and lodging
Tenancy agreements

Repairs in rented housing | Citizens Advice

What are your options if you are a private rented tenant?
What are your options if you are a social housing tenant?
Disrepair - common problems
Asking the local authority for help with disrepair

Rent arrears | Citizens Advice

Eviction for rent arrears

Discrimination in housing | Citizens Advice

Overview of discrimination in housing
Introduction summarising the main themes in discrimination in housing.
Identifying discrimination
What are the different types of discrimination?
Taking action
Common situations

Moving and improving your home | Citizens Advice

Buying a home
Mortgage calculator
Selling a home
Problems with buying and selling a home
Problems with selling your home - delayed completion and lease options contracts
Help with home improvements

Problems where you live | Citizens Advice

Fire safety in flats
Neighbour disputes
Anti-social behaviour in housing
Deal with flooding in a rented home - overview
Problems in your local environment

Council tax | Citizens Advice

Properties exempt from council tax
Who has to pay council tax
How much is the council tax
Empty homes premium for long-term empty properties
How to pay council tax
Arrears
Appeals
Particular circumstances

Mortgage problems | Citizens Advice

Managing your mortgage
How to sort out your mortgage problems
What happens when your mortgage lender takes you to court
Your mortgage lender takes you to court – how to prepare for the court hearing
Eviction for mortgage arrears

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